Fitzgeralds Casino & Hotel
Street255 North Virginia Street, Reno, NV 89501
1.800.535.5825
Job Summary:
Create an entertaining environment for all guests/players. Provide courteous, friendly and prompt service in dealing games for all players.
Minimum Qualifications:
• Minimum of one year dealing 21 and Dice or Roulette experience is required.
• Must possess strong money handling and documentation skills.
• Must meet Fitzgeralds standards in regard to rules, game knowledge, and dealing.
• Must have knowledge of casino rules, procedures, and regulations pertaining to 21, and Dice or Roulette games.
• Must be able to get along with fellow team members and work well with other departments and levels of management.
• Must present a well-groomed appearance.
Essential Job Functions:
• Upbeat personality for all interactions with guests and fellow employees.
• Proactive in anticipating customer needs.
• Dealers must be motivated in familiarizing themselves with all guests' names and personal facts.
• Must possess money handling skill in providing chips for players.
• Knowledge of department policies and procedures, including those pertaining to federal, state, and local regulatory gaming laws and guidelines.
• Routinely strives to build and achieve customer satisfaction.
• Exercises appropriate discretion in identifying communications of special promotions to customers.
• Coordinates with Casino Operations supervisor and Security to detect and prevent attempts to cheat and to identify floor irregularities to a Games Supervisor, Surveillance Officer, or Manager-On-Duty
Physical, Mental & Environmental Demands:
• Must be able to work inside and continuously maneuver around Pit area and throughout the hotel/casino property.
• Must be able to stand for up to 8 hours per day.
• Responds to visual and aural cues.
• Must be able to fluently read, write, speak and understand English to communicate clearly with all players, and team members.
• Must be able to lift, pull, push or carry up to 40 pounds.
• Must have the manual dexterity to handle paperwork, operate computers, and other Pit equipment.
• When on casino floor, must be able to tolerate areas containing second-hand smoke, high noise levels, bright lights and dust.
This list of essential functions, other duties, mental and physical demands, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise job descriptions and to require other tasks be performed when the circumstances of the job change.
Essential Job Functions:
• Communication skills (written & verbal).
• Work well under pressure.
• Proven ability to train others.
• Experience in Casino Security.
• Possess sound, mature judgment.
• Basic math skills.
• Maintain Morale in a Team Environment.
Minimum Required Qualifications:
• Ability to obtain a Police card.
• Lift 35 lbs from floor to a 4 foot height.
• Ability to walk/stand up to 8 hours per day.
Preferred But Not Required Skills, Experience, Certifications, Education:
• C.P.R. Certification.
• Medical Response Training.
• Fire Extinguisher Training.
This list of essential functions, other duties, mental and physical demands, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise job descriptions and to require other tasks be performed when the circumstances of the job change.
COCKTAIL SERVER
Job Summary:
• Cocktail Servers will take cocktail orders from guests in/about assigned station.
• Clean assigned station, and empty and clean ash trays.
• Adhere to all state and local liquor laws.
• Must assist patrons in answering questions and direct them to areas of safety during emergencies as instructed my management, security or senior crew members.
• Assure exceptional customer service to all patrons by communicating in a pleasant, friendly, and professional manner at all times.
Minimum Requirements:
• High school diploma or GED equivalent required.
• Must have an outgoing, friendly personality and a flexible schedule.
• Literate and fluent in English.
• Must have the ability to obtain a TIPS (Alcohol Awareness Training) Card.
• Must be a minimum of 21 years of age.
Physical, Mental & Environmental Demands:
• Ability to lift and carry beverage trays weighing up to 20 pounds.
• Walk, stand and bend for up to 8 hours per day.
• Able to withstand exposure to second-hand smoke..
• Above average communication and guest service skills.
This list of essential functions, other duties, mental and physical demands, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise job descriptions and to require other tasks be performed when the circumstances of the job change.
